Privacy Policy
Effective date: [Month Day, Year]
Tele Taki is a calling app for sales teams. This policy covers the data we handle for the businesses that use it, the team members who make the calls, and the leads those teams call.
Tele Taki is run by The Mad Brains Technologies LLP, Vista Business Tower, 6th Floor, Office 602, D270, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar (Mohali), Punjab 140307, India. Whenever this policy says "we" or "us", it means this company.
Who is responsible for which data?
It splits two ways. For your account and billing details, we decide how the data is used, so we're responsible for it.
Lead lists are different. When your business adds leads to Tele Taki, your business decides who gets called and why. We only store and process that data to run the app for you. Under India's Digital Personal Data Protection Act, 2023, your business is the Data Fiduciary for lead data, and we act as its Data Processor.
What information do we collect?
About your business and team
- Account details: name, work email, phone number, company name, and the names and numbers of team members you add.
- Billing details. Payments run through Razorpay, so we never see or store your full card number or UPI PIN. We get the payment status, plan, and a transaction reference.
About the leads you call
- Whatever your team enters, one by one or in a bulk upload. Usually that's a name, phone number, notes, and the outcome of each call.
Once Facebook lead capture and our API launchComing soon, leads can also arrive automatically from Facebook lead forms or from other tools your business connects.
About calls
- The number dialled, the time, the call length, which SIM was used, and the outcome your team logs.
Calls go through your own SIM and mobile network, not through our servers. We don't carry the conversation, and calls aren't recorded unless your business turns on call recording.
Call recordingComing soon When it launches, your business can choose to record calls. Recordings will be stored in cloud backup for [period]. Your business is responsible for telling people on calls that they're being recorded.
MessagesComing soon Once one-click WhatsApp, SMS, and email are live, we'll store each message your team sends, and whether it was delivered, against the lead it went to.
Payment linksComing soon [Provider] will handle the payments your customers make through payment links. We'll see whether a payment went through, but not their card or UPI details.
About attendance
- When a team member checks in, we capture their location and a photo. After that, the app records their location throughout the working day until they check out. Their phone may ask them to allow location access "all the time" for this to work.
About the device
- Device model, operating system, app version, IP address, and crash reports. These help us fix bugs.
Why does the app ask for these permissions?
Your phone will ask before Tele Taki gets any of these. You can switch them off in your phone settings, though some features won't work without them.
| Permission | Why we need it |
|---|---|
| Phone | To place calls from your SIM, including auto-dialing and multi-SIM calling |
| Call logs | To log each call's time, length, and number against the right lead |
| Contacts | To match incoming calls with saved leads |
| Location | To record a team member's location at check-in and through the working day |
| Camera | To take the check-in photo |
| Notifications and display over other apps | To show the incoming call pop-up with the caller's lead details |
| Microphone | To record calls, once call recording launchesComing soon |
How do we use your information?
To run the app and nothing that would surprise you. That means:
- Placing and logging calls, and showing lead details when a known number calls in.
- Giving managers attendance records, location history, and call activity for their team.
- Running your free trial, subscription, and payments.
- Answering support requests and sending account or billing notices.
- Keeping accounts secure and finding bugs.
We don't sell personal data. We don't call your leads ourselves, and we never use your lead lists for our own marketing.
A note for team members
If your employer uses Tele Taki, your managers can see your call activity, check-in times and photos, and where you've been throughout the working day. Your employer decides how that information is used at work. If you have questions about it, ask them first. You can still contact us about your own account.
Who do we share data with?
Only the companies that help us run Tele Taki, and each gets only what its job needs:
- Razorpay processes payments.
- [Hosting provider]
- [Database provider]
- [Email provider]
- [Analytics or crash-reporting provider]
When the coming-soon features launch, a few more providers join this list: Meta for Facebook lead capture, [messaging providers] for WhatsApp, SMS and email, and [payment link provider] for payment links.
Outside those providers, we only hand over data when the law requires it, or someone's safety is at risk. If Tele Taki is ever sold or merged, the data moves with it, and this policy still applies.
How long do we keep it?
Your account, leads, and call history stay while your subscription is active. If you cancel, you have 30 days to export your data. After that, it's deleted, and backups are cleared within a further [30] days. Billing records are kept for as long as tax laws require.
How do we keep it safe?
Data is encrypted while it travels between the app and our servers. Only team members who need access to customer data have it. If a breach puts your data at risk, we'll tell you and the Data Protection Board of India as the law requires.
Your rights
Account holders can email [privacy@yourdomain.com] to get a summary of their data, correct it, delete it, or withdraw consent. Under the DPDP Act, you can also nominate someone to act for you if you die or can't act yourself. We aim to reply within [30] days.
If a business called you through Tele Taki, that business holds your details. Contact them first. If you write to us instead, we'll pass your request on to them.
Grievance Officer: [Name], [email]. If we don't resolve your complaint, you can take it to the Data Protection Board of India.
Where Tele Taki is available
Tele Taki is only offered to businesses in India for now, starting with the Chandigarh Tricity (Chandigarh, Mohali and Panchkula). Your data is stored [in India, or name the hosting region]. If we expand to other countries, we'll update this policy first.
Children
Tele Taki is a business tool for adults. Nobody under 18 should have an account.
Changes to this policy
When we make a change that matters, we'll update the date at the top and email account owners before it takes effect.
Contact us
Email [privacy@yourdomain.com] or write to us at the address above.
See also our Terms & Conditions.