Terms and Conditions

What does Tele Taki do?

It helps sales teams call leads from their own phones. Your team can auto-dial through a list, use more than one SIM, see who's calling before they pick up, log every call, and check in for attendance with a location and photo. It works on Android, iOS, and the web, and it's currently available to businesses in India, starting with the Chandigarh Tricity.

Tele Taki isn't a phone company. Calls go through your SIM and your mobile network, so call charges, coverage, and call quality are between you and your carrier.

Accounts and team members

The person who signs up becomes the account owner. They can add team members and decide what each one can see. The account owner is responsible for everyone they add, so remove people when they leave the team.

Keep logins private. If you think someone has got into your account, email [support@yourdomain.com] straight away.

Free trial

New accounts get one month free. You'll need to add card details to start, but no KYC documents. When the trial ends, the card you added is charged automatically for the plan you picked, unless you cancel before the trial's last day. You'll get a reminder before the charge goes through. You can cancel from [where in the app].

Plans and payments

Prices and plan details are on our [pricing page]. Payments go through Razorpay by UPI or card, and you can see your payment status in the app.

You can pay monthly or yearly. Either way, your plan renews automatically until you cancel. Prices don't include GST or other taxes, which are added at checkout. If a payment fails, we'll let you know and may pause the account until it's sorted.

Payments are non-refundable. That includes the first charge after your trial and any unused time left on a monthly or yearly plan, so cancel before the trial ends if Tele Taki isn't the right fit. If we change prices, existing customers get at least [30] days' notice by email before the new price applies to them.

Calling rules are your responsibility

Your business decides who to call, when and why. That means you're responsible for following the calling laws that apply to you. In India, those include TRAI's rules on commercial calls and the Do Not Disturb (DND) registry.

Don't use Tele Taki to:

• Call people who've asked not to be contacted.
• Make threatening, abusive or fraudulent calls.
• Run robocalls or mass spam calling.
• Call numbers you have no lawful reason to hold.

We may suspend an account that's being used this way, sometimes without notice if people are being harmed.

Your lead data

The leads, notes, and call history your team adds belong to your business. You confirm you're allowed to collect those details and use them to call people.

We store and process that data only to run Tele Taki for you, as our Privacy Policy explains. You can export it while your account is active and for [30] days after you cancel.

Tracking your team

Tele Taki records each team member's location at check-in and through the working day, takes a photo at check-in, and shows managers everyone's call activity. Tell your team about this before they start, and get their consent where your local employment or privacy laws require it.

Features we're still building

Some features are marked coming soon. We don't promise launch dates for them, and you shouldn't sign up on the expectation that one will arrive by a certain date. Live features may also change over time.

Rules for coming-soon features

These apply as each feature goes live.

Call recording. If you turn it on, tell the people you call that the call is being recorded, and get their consent where the law asks for it. Recordings are kept for [period], then deleted.

WhatsApp, SMS and email. Messages sent from Tele Taki have to follow WhatsApp's Business Policy and the laws on commercial messages. In India, that includes TRAI's rules on promotional SMS.

Facebook lead capture and API. Leads pulled in from Facebook are also covered by Meta's terms. We can limit or switch off API access that's misused or puts too much load on the service.

Payment links. [Provider] handles the payments your customers make through payment links. If a customer disputes what they bought, that's between you and them.

Availability

We work to keep Tele Taki running, but we provide it "as is". We can't promise it will always be available or free of errors, and we're not responsible for failed calls caused by your network, SIM, or device.

Limits on our liability

As far as the law allows, we aren't liable for indirect losses such as lost sales, missed leads, or lost profits. Our total liability is capped at the amount you paid us in the [3 or 12] months before the claim.

None of this limits liability for fraud, or anything else the law doesn't allow us to limit.

Claims caused by your use

If someone takes action against us because of calls your team made or data your business uploaded, your business agrees to cover our reasonable costs of dealing with it.

Cancelling or closing an account

You can cancel anytime. Your plan stays active until the end of the period you've paid for. We can suspend or close accounts that break these terms or don't pay. After closure, your data is deleted as the Privacy Policy explains.

Our name and software

The Tele Taki name, logo, apps, and code belong to us. You can use them to run your sales calls, but you can't copy, resell, or reverse engineer them.

Changes to these terms

If we make a change that matters, we'll email account owners before it takes effect. Carrying on with Tele Taki after that means you accept the new terms.

Governing law

These terms are governed by the laws of India. Disputes go to the courts of [Mohali / Chandigarh], Punjab.

Contact us

Email [support@yourdomain.com] or write to The Mad Brains Technologies LLP, Vista Business Tower, 6th Floor, Office 602, D270, Phase 8B, Industrial Area, Sector 74, Sahibzada Ajit Singh Nagar (Mohali), Punjab 140307, India.